At Sarveshwari Masale, we treat your personal information with the same care we give our spices — with honesty, transparency, and zero compromise.
This Privacy Policy applies to all products, services, and pages offered through sarveshwarimasale.com. By using our website, you agree to the terms described here. Please take a moment to read this carefully; it is written to be understood, not just checked off.
1. Information We Collect
- When you browse our website: We automatically collect non-personally identifiable information such as your IP address, browser type, pages visited, and time spent on the site. This information helps us understand how our website is being used so we can improve your experience. It does not identify you personally.
- When you register or create an account: We collect your name, email address, and any other details you provide during registration. This allows us to personalise your experience, keep you updated on new products and offers, and manage your account efficiently.
- When you place an order: We collect your name, email address, delivery address, phone number, and payment information. This is used solely to process your order, arrange delivery, and communicate with you about your purchase. We do not store your full payment details on our servers; all transactions are processed through secure, encrypted payment gateways.
- When you contact us: Any information you share when reaching out to us via email, phone, or our website contact form is used only to respond to your query and improve our service.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders accurately and on time
- Send you order confirmations, shipping updates, and delivery notifications
- Respond to your queries and resolve any concerns promptly
- Send you updates about new products, recipes, and offers only if you have opted in
- Improve our website, products, and overall customer experience
- Comply with legal and regulatory requirements under applicable Indian law
We do not use your information for any purpose beyond what is stated here.
3. Information Sharing
We do not sell, rent, or trade your personal information to any third party.
We share your information only when it is necessary to deliver our service — for example, with our courier and logistics partners to fulfil your delivery, or with payment processors to complete your transaction. These partners are bound by their own privacy and security obligations and are not permitted to use your data for any other purpose.
We may disclose your information if required to do so by law, court order, or any government authority under applicable Indian regulations.
4. Cookies
Our website uses cookies — small text files stored on your device — to make your browsing experience smoother. Cookies help us remember your preferences, keep items in your cart, and understand which pages are most useful to our visitors.
You can choose to disable cookies through your browser settings. Please note that doing so may affect certain features of the website — such as the shopping cart — which rely on cookies to function correctly.
We do not use cookies to collect personally identifiable information without your knowledge.
5. Data Security
We take the security of your personal information seriously. Our website uses SSL encryption to protect data transmitted between your browser and our servers. Access to your personal information within our organisation is restricted to those who need it to process your order or provide customer support.
While we take every commercially reasonable step to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security — but we can guarantee that we treat your information with the utmost care and responsibility.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or outdated information
- Request deletion of your account and associated personal data
- Opt out of marketing communications at any time
To exercise any of these rights, simply contact us at the details below. We will respond within 48 hours.
7. Third-Party Links
Our website may contain links to third-party websites — such as our pages on Amazon, Instagram, or Facebook. These sites operate under their own privacy policies, which we encourage you to review. Sarveshwari Masale is not responsible for the privacy practices of any external website.
8. Children’s Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will remove it.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the effective date at the bottom of this page. We encourage you to review this policy periodically. Continued use of our website after any update constitutes your acceptance of the revised policy.
10. Contact Us
Questions about your privacy? We are here.
- Address: Farm & Forest Products, Manidweep Ramanujganj Road, Ambikapur — 497001, C.G.
- Customer Care: +91 62634 31646
- Email: info@sarveshwarimasale.com
We will respond within 24 hours. Always.
Your trust matters to us as much as the quality of our spices. Both are non-negotiable.
Sarveshwari Masale
